Yes. Please contact us within 12 hours of placing your order if you would like to cancel it. After 12 hours, your order may already have been processed and may no longer be eligible for cancellation. 

We do our best to process and ship your order as quickly as possible. Please allow 1–3 business days for processing. Once processed, estimated delivery typically takes 4–7 business days, depending on the destination country.

Free shipping over $39.9

We offer a 30-day return policy. To qualify for a return, the item must be:

• Unused
• In its original packaging
• In the same condition in which you received it

To request a return, please contact our customer service team at support@ferolight.com.

When contacting us, please include:

• Your order number
• A detailed explanation of the reason for your return
• Supporting photos, if possible

If you receive a damaged or incorrect item, please contact us and provide:

• Your order number
• Clear photos or a video showing the damage or issue

The product must be unused and in its original packaging. Once we receive and inspect the product, we will process either a replacement or refund, depending on your preference.

Once you have returned your package, please contact our customer service team and provide your return receipt and traceable tracking number.

This allows us to verify receipt of your return and process your refund accordingly.